Refund and Returns Policy

We want you to feel confident when shopping with us. This Refund and Returns Policy explains how we handle returns, exchanges, refunds, and order issues for lighting fixtures, chandeliers, mirrors, wall decor, decorative vases, flower stands, and home improvement products.

1. Return Window

We accept eligible return requests within 30 days after the order is delivered. To qualify for return, the item must meet our return conditions.

2. Return Conditions

  • Items must be unused, uninstalled, undamaged, clean, and in resalable condition
  • Items must include original packaging, accessories, manuals, labels, screws, parts, and protective materials
  • Lighting fixtures must not be installed, wired, modified, scratched, or damaged
  • Fragile products must be repacked carefully to prevent damage during return shipping

3. Items That Cannot Be Returned

  • Items that have been installed, assembled, altered, damaged, used, or modified
  • Lighting products with cut wires, missing parts, installation marks, or electrical modification
  • Items missing original packaging, accessories, parts, manuals, or protective materials
  • Customized, personalized, clearance, or final-sale items
  • Products damaged due to misuse, improper installation, improper cleaning, or normal wear and tear
  • Return requests made after the 30-day return period

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.

Please provide your order number, photos of the product, photos of the outer packaging, photos of the shipping label, and a clear description of the issue. After reviewing your case, we may offer a replacement, partial refund, full refund, or another suitable solution.

5. Fragile and Lighting Product Claims

For crystal chandeliers, pendant lights, glass lamps, mirrors, flower stands, vases, and wall decor, please keep all packaging materials until the issue is resolved. Photos of the packaging are required to help verify shipping damage.

6. Return Shipping Cost

If the return is due to customer reasons, such as changing your mind, ordering the wrong item, selecting the wrong size or color, or no longer needing the product, the customer is responsible for return shipping costs.

If the return is caused by our error or a verified product defect, we will review the case and may provide a replacement, refund, or return shipping assistance.

7. Refund Processing

Once we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method.

Refunds usually take 5–10 business days to appear on your account after being processed, depending on your bank or payment provider.

8. Exchanges

Exchanges may be available for damaged, defective, or incorrect items, subject to product availability. If the replacement item is unavailable, we may offer a refund or another suitable solution.

9. Return Instructions

Please contact us before sending any item back. Returns sent without prior approval or without return instructions may not be accepted.

10. Contact Us

Company：shao yang shi da xiang qu xun yun bai huo dian
Mail：[email protected]
Phone：+86 19918180088
Address：Unit 1007-1, Building 1, Qiandao Nanyuan Commercial and Residential Complex, at the intersection of Taoyuan Road and Jinshan Road, Chengnan Subdistrict, Daxiang District, Shaoyang City, Hunan Province