FAQ

1. What products do you sell?

We sell home lighting and interior decor products, including crystal chandeliers, pendant lights, staircase lights, wall lamps, decorative mirrors, wall clocks, wall art, wall stickers, vases, flower stands, and home decoration accessories.

2. How do I choose the right light fixture?

Please check the product size, room size, ceiling height, installation type, voltage information, and design style before ordering. For chandeliers and pendant lights, we recommend measuring the installation area carefully before purchase.

3. Should lighting products be professionally installed?

Yes. For chandeliers, pendant lights, wall lamps, ceiling lights, and other wired lighting fixtures, we recommend installation by a qualified electrician or experienced professional.

4. Are bulbs included?

Bulb inclusion depends on the product. Please check the product description carefully before ordering. If bulbs are not included, you will need to purchase compatible bulbs separately.

5. How long does delivery take?

Standard delivery usually takes approximately 12–25 business days after shipment. Delivery time may vary depending on destination, customs processing, carrier service, and seasonal order volume.

6. How can I track my order?

Once your order has shipped, tracking information will be sent to the email address provided at checkout. Please allow a few business days for tracking details to update.

7. What should I do if my item arrives damaged?

Please contact us within 7 days of delivery. Include your order number, photos of the damaged item, photos of the outer packaging, and a clear description of the issue.

8. Can I return an installed light fixture?

Installed, wired, modified, scratched, or used lighting fixtures are generally not eligible for return. Returned items must be unused, uninstalled, undamaged, and in original packaging.

9. Can I cancel my order?

Orders may be cancelled before they are processed, packed, or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process.

10. How can I contact customer service?

Please contact us by email or phone. Include your order number and product name so we can assist you faster.

Company：shao yang shi da xiang qu xun yun bai huo dian
Mail：[email protected]
Phone：+86 19918180088
Address：Unit 1007-1, Building 1, Qiandao Nanyuan Commercial and Residential Complex, at the intersection of Taoyuan Road and Jinshan Road, Chengnan Subdistrict, Daxiang District, Shaoyang City, Hunan Province