Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders for lighting fixtures, chandeliers, wall lamps, mirrors, wall decor, vases, flower stands, and decorative home improvement products.

1. Order Processing Time

Orders are usually processed within 2–5 business days after payment has been confirmed. Processing includes order verification, product preparation, quality checking, packing, and transfer to the shipping carrier.

2. Estimated Delivery Time

Standard delivery usually takes approximately 12–25 business days after shipment. Delivery time may vary depending on the destination, product size, customs processing, carrier service, local delivery conditions, weather, and seasonal order volume.

3. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before payment is completed. Larger or fragile products such as crystal chandeliers, pendant lights, mirrors, flower stands, floor vases, and wall decor may require reinforced packaging or separate shipment.

4. Tracking Information

Once your order has shipped, tracking information will be sent to the email address used at checkout. Please allow a few business days for tracking updates to appear after the package is handed over to the carrier.

5. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on inventory location, product size, packaging requirements, and shipping method. Separate packages may arrive on different dates.

6. Fragile and Oversized Items

Products such as glass lighting fixtures, crystal chandeliers, mirrors, acrylic flower stands, wall decor, and decorative vases may require extra protective packaging. Please inspect your package upon delivery and keep all packaging materials if there is a damage claim.

7. Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate shipping information. We are not responsible for delivery delays, failed delivery, returned packages, or lost shipments caused by incorrect or incomplete address details.

8. Delivery Delays

Delivery delays may occur due to customs inspection, public holidays, carrier disruptions, severe weather, incorrect address information, high seasonal demand, or other circumstances beyond our control.

9. Lost or Damaged Packages

If your package is lost in transit or arrives visibly damaged, please contact us within 7 days of the delivery issue. Include your order number, tracking number, photos of the outer packaging, and photos of the damaged product where applicable.

10. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or local charges. These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.

11. Contact Us

Company：shao yang shi da xiang qu xun yun bai huo dian
Mail：[email protected]
Phone：+86 19918180088
Address：Unit 1007-1, Building 1, Qiandao Nanyuan Commercial and Residential Complex, at the intersection of Taoyuan Road and Jinshan Road, Chengnan Subdistrict, Daxiang District, Shaoyang City, Hunan Province